What does a great customer experience look like across hospitality, healthcare and wildlife tourism—and what can these sectors learn from one another?
In this episode of Women Par Excellence, Myra Maloba hosts “Experience Across Sectors,” bringing together three women with perspectives on service, people and the experiences their organisations create:
• Maureen Mithamo — Java House
• Dr. Joan Osoro-Mbui — MP Shah Hospital
• Asha Muktar — Kenya Wildlife Service
Building on our opening conversation with Carolyne Gathuru, we explore customer expectations, the role of empathy and communication, and how teams deliver consistent service in very different environments.
From a meal out to a hospital visit or a day at a national park, every interaction shapes how people feel about an organisation. This conversation invites us to reflect on the experiences we create, receive and remember.
Season 3 takes Women Par Excellence into industry-led conversations, bringing women’s expertise and lived experiences into discussions that matter to our everyday lives.
💬 Join the conversation: What’s one customer experience lesson your industry could learn from another sector?
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