Your Brand Makes Promises. Does Your Service Keep Them? || Carolyne Gathuru || Women Par Excellence

Women Par Excellence is excited to be back and on rotation! 💜 Welcome to Season 3, where our conversations are now industry-led, spotlighting women whose expertise and lived experiences help us understand the industries shaping our everyday lives.

Starting us off is Customer Experience.

In this episode, “Experience Conversations,” host Myra Maloba sits down with Carolyne Gathuru, a Customer Experience, Leadership & Culture Change Strategist with over 25 years of experience.

Together, they explore the relationship between leadership, workplace culture, employee experience and the service customers ultimately receive. We also meet the woman behind the expertise, discovering her journey and what drives her passion for transformation.

As we look ahead to Customer Service Week, this conversation asks:

• Are organisations delivering on their brand promises?
• How does the way employees are treated influence customer experience?
• What role do leaders play in building a culture of care?
• What does it take to make people feel valued beyond the celebrations?

Whether you’re a business owner, team leader, customer experience professional or someone who cares about better service, this episode offers plenty to reflect on.

💬 What’s one experience that made you feel truly valued as a customer? Share your story in the comments.

Subscribe to Women Par Excellence, turn on notifications and join us every Wednesday at 7pm EAT for more conversations.

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