In this episode of the Payments Perspective Podcast, JimPetkovits sits down with Kimberly Mantuano at Finboa to discuss how financial institutions can build consistent, compliant, and examiner-ready Regulation E investigation processes. They explore common investigation mistakes, documentation best practices, consumer protection requirements, and the challenges of managing disputes across multiple payment channels. Kimberly also shares practical insights on reducing compliance risk, improving operational efficiency, and leveraging technology to streamline dispute management and recovery efforts.
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