“I See You”: The Most Powerful Phrase in Leadership

Feeling like your leadership playbook was written for a world that no longer exists? We dive into Sawubona leadership, a human-first approach rooted in the Zulu greeting “I see you,” and show how it reframes engagement, accountability, and performance without slipping into clichés or corporate speak. Our guest, Susan Inouye —author of Leadership’s Perfect Storm—traces the model’s origins from a Los Angeles mentoring program to adoption across 30+ countries, revealing why a gift-centered culture is a powerful antidote to disengagement and generational friction.

Across the conversation, we unpack the difference between leading through labels and leading through gifts, and how that shift makes coaching specific and humane. You’ll hear how every strength has an “other side,” why overused gifts become blind spots, and how to restore balance with targeted practices. We explore practical, somatic ways to make change stick—training your nervous system to stay grounded under pressure—through micro-reps like mindful pauses, releasing the urge to fix, and even a bold trapeze lesson that turned fear of letting go into freedom. The result? Leaders who can be the eye of the hurricane when uncertainty hits.

We also connect the dots to today’s workplace realities: AI elevates the value of empathy and relationships; managers who coach outperform those who command; and continuous learning builds cultural agility. You’ll get actionable ideas to strengthen accountability through gift language, design development that fits your context, and normalize uncertainty by making learning a yearly requirement. Ready to help people feel seen, spark better performance, and build a culture that holds together when the waves rise?

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Get in Touch with Susan:

 
Website: https://susaninouye.com/ 

Facebook: https://www.facebook.com/susaninouye2 

YouTube: https://www.youtube.com/channel/UC7G6sjAyzq3UDnumH7L8Zcw 

LinkedIn: https://www.linkedin.com/in/susan-inouye-083384b/ 

Instagram:https://www.instagram.com/susan_inouye/

X: https://x.com/InouyeSusan

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Ambitious leaders know that real leadership goes far beyond titles—it’s about developing the clarity and mindset to guide others with confidence. In this podcast, you’ll explore what today’s leaders truly need, from navigating everyday problem solving to handling tough moments of workplace conflict with steadiness and respect. Episodes dive into setting healthy workplace boundaries, strengthening workplace collaboration, and building the emotional intelligence and emotional agility that make leadership sustainable. Whether you’re managing a growing team or refining your voice as a decision-maker, you’ll find insights that help you cultivate a resilient growth mindset and elevate your impact.