Getting the Most Out of Your Returns With JD Sass

JD Sass is the Co-founder and CEO of Axiom Return Solutions, a reverse logistics company that helps Amazon sellers and brands recover value from returns and improve post-purchase performance. He built the company after identifying inefficiencies in how returns are managed across marketplaces. JD leads a team that inspects, grades, and resells inventory while uncovering actionable data insights to reduce losses. He works with brands of all sizes to turn returns into revenue opportunities and improve decision-making across the supply chain.

In this episode…

Returns are often treated as an unavoidable cost of doing business and are absorbed into margins without much scrutiny. Yet behind every return is a set of decisions, missed insights, and potential value left on the table. How can overlooked processes become a meaningful driver of profitability instead of a sunk cost?

As an expert in reverse logistics and returns management, JD Sass explains that brands can significantly improve profitability by rethinking how they handle returned inventory. Rather than defaulting to disposal, he highlights the importance of inspecting, grading, and reintegrating products back into sales channels whenever possible. Many items are actually new and recoverable, and leveraging return data can uncover product issues, reduce future return rates, and inform better operational decisions. JD also stresses the value of filing claims and maintaining visibility into inventory to prevent unnecessary losses.

In this episode of The Digital Deep Dive, Aaron Conant sits down with JD Sass, Co-founder and CEO of Axiom Return Solutions, to discuss how brands can turn returns into a profitability lever. JD breaks down why disposal costs more than brands realize, how to recover value from returned inventory, and what data reveals about return behavior. He also touches on claim recovery strategies and optimizing listings to reduce returns.