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A self-managing team sounds ideal. People take initiative, solve problems and keep the business moving without everything landing back on the owner’s desk.
But what happens when “self-managing” starts to mean that people are simply expected to figure things out?
In this episode of PROpulsion LIVE, Francois du Toit speaks with Lizanne Van Eeden, Founder of Karenu Consulting, about the difference between an empowered team and an unsupported one.
They explore the one big question:
How do you build a team that can take ownership without leaving people to figure everything out for themselves?
The conversation looks at:
Why practice owners want self-managing teams
The difference between trust and proper management
Warning signs that a team is under-managed
The effect of poor role clarity and unclear decision-making
How team structure affects client service, compliance and capacity
What good management looks like without micromanaging
One practical step practices can take to create a more empowered team
Clients may deal mainly with the adviser, but they experience the whole business through handovers, follow-ups, administration and communication.
If the team lacks clarity behind the scenes, clients will eventually feel it.
This episode is for financial planners, practice owners, managers and team members who want more ownership in the business without creating confusion or dependence.
Subscribe to PROpulsion LIVE for practical conversations about building and running better financial planning businesses.
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