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How do you eliminate the friction of development? Carl and Richard talk to Nicole Forsgren about her upcoming book on eliminating the friction from software development. Building on her earlier book, Accelerate, Nicole discusses the role of AI technologies in software development, along with more traditional DevOps elements, such as automating testing, deployment, telemetry, and more. There's never been a better time to pay attention to your tools and methods when it comes to software development - when you improve your workflow, your productivity soars!