#052 - I'm In - Supporting Communities at Christmas

This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/

Host: Phil Street FIH

Guests:

Mark Lewis FIH – Chief Executive, Hospitality ActionLizzie Grundy AIH – Weddings & Private Dining Manager, Pennyhill Park; Vice Chair, IOH Youth Council

Artwork and Branding: Sonia Cresswell (MIH)

Music by: Leon Williams (FIH)

Supporting Communities at Christmas: The Season of Giving Back

In this festive episode of I’m In, host Phil Street brings together two brilliant hospitality voices, Mark Lewis of Hospitality Action and Lizzie Grundy of Pennyhill Park, to explore what supporting communities at Christmas truly means.

From tackling loneliness to charitable giving, team wellbeing, and authentic generosity, this warm, heartfelt conversation reminds us that hospitality’s spirit shines brightest when we take care of one another.

In this episode, we discuss:

What “supporting communities at Christmas” means to those working in hospitalityHospitality Action’s Golden Friends scheme and how it supports retired workersWhy Christmas can be emotionally tough, and how kindness helps bridge the gapReal examples of hotels giving back: toy donations, charity Christmas cards, and moreSupporting your own teams during the busiest season of the yearThe power of time and volunteering when finances are stretchedWhy acts of generosity are contagiousIndustry wide collaborations like Walk for Wellbeing and the Always Open at Christmas charity single

Why Our Guests Said, “I’m In!”

Mark Lewis:

Mark believes deeply in the importance of professional development and the role the IOH plays in supporting hospitality careers. As someone committed to supporting the industry’s people, joining the IOH community was a natural step.

Lizzie Grundy:

Fresh out of university, Lizzie wanted a professional home that would help her continue learning, connecting, and growing. The IOH gave her that, and now, through the Youth Council, she helps others find their voice and their community too.

Outstanding Quotes from the Episode

“We help people who hit a bump in the road, and Christmas is when that help matters most” – Mark Lewis“It’s all about making sure people feel the spirit of Christmas in every way, not just spending, but sharing” – Lizzie Grundy“Hospitality people are, by nature, generous. They’re happy to work while others rest, and they still find ways to give back” – Mark Lewis“If you have the right culture, one that truly looks after your team, you’ll handle the Christmas rush just fine” – Mark Lewis“Positivity is contagious, giving your time lifts others and yourself” – Lizzie Grundy“Every pound counts. With £50 or £100, we can change a life” – Mark Lewis

Join the Conversation

Twitter/X: @IoH_Online

Instagram: @ioh_online

LinkedIn: Institute of Hospitality

IOH Website: The Institute of Hospitality is the global professional body for hospitality

Christmas is a time for joy, connection, and kindness, but also a reminder that not everyone has the same support network. This episode celebrates the generosity, collaboration, and community spirit that make hospitality so special.

Tune in for a festive dose of heart and hope.