AI Isn't Helping Us Learn Faster; We Are Still Human After All

Leyla Seka is a product and tech legend; as a former Salesforce leader, she built and scaled Salesforce's AppExchange and led the company through one of its most pivotal moments.

In this episode of Hard Calls, Leyla describes the similarities between adopting Salesforce’s AppExchange and the adoption challenges companies face when shipping AI tools and features today.

The adoption curves are identical because human dynamics haven't changed. AI may be bringing us information faster, but the pace at which we consume and learn remains largely unchanged, and product leaders need to understand this.

Here's more of what you'll discover in this episode:

Leyla’s hard call: Supporting a manager’s decision to build a new product, even when you don’t believe in itWhy building ecosystems and communities breaks all the normal product rulesWhy experienced executives are your real advantage in any transformation, including AIHow to stay grounded and remember that your success doesn't make you more important

Episode Chapters

(00:00) Introduction: How Leyla Changed Trisha's Career(03:17) The Hard Call: Scrapping a Release for Chatter(06:00) Building a Product No One Asked For(07:00) Leading When You Don't Believe(09:00) How Chatter Transformed Salesforce(10:00) From Pull to Push: The Platform Shift(11:00) AI as the Next Platform Shift(14:00) Why Seasoned Execs Matter Most(19:00) The Complexity of Building Ecosystems(20:00) Leading Across Generations(22:00) Keeping Your Ego in Check(27:00) Staying Grounded Through Success(29:30) The Relentless Pressure of Product Leadership(31:00) Build Community With Other Leaders(33:00) Closing: What's Next

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Presented by Pendo. Discover more insights at https://www.pendo.io.
Connect with Trisha Price on LinkedIn at https://www.linkedin.com/in/trisha-price-3063081/
Connect with Leyla Seka on LinkedIn at https://www.linkedin.com/in/lseka/