What is emotional intelligence?
Cait breaks down what emotional intelligence actually means, tracing the term back to its 1990 origins and Daniel Goleman's four domain model: self-awareness, self-management, social awareness, and relationship management. She digs into Dr. Tasha Eurich's research showing that while 95% of us believe we are self-aware, only 10 to 15% of us actually are, and shares a simple language shift from Dr Eurich that helps close that gap.
Key Topics Covered- Where emotional intelligence came from and how it evolvedThe four core domains of emotional intelligence and how they build on each otherWhy emotional intelligence is a set of learnable skills, not a personality traitThe surprising gap between perceived and actual self-awarenessInternal vs. external self-awareness, and why both matterHow asking "what?" instead of "why?" builds genuine self-awarenessSelf-management as the pause between emotion and reactionSocial awareness as reading people, context, and organizational dynamicsRelationship management as creating connection through nervous system co-regulation
Cait Donovan is a keynote speaker, globally recognized burnout expert, and host of FRIED: The Burnout Podcast, a top 1% show with over a million downloads. She's the author of The Bouncebackability Factor and is currently writing her second book, Mismatch: Why Good People Burn Out in Good Organizations (releases Oct 2026). With 3,700+ five-star keynote reviews and a 99% approval rating, Cait helps leaders and organizations fix burnout without blame — using science, humor, and a refusal to settle for wellness-seminar band-aids.
Book Cait to speak: caitdonovan.com
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