About
A bridge to solutions. That's what Beijing's 12345 hotline has become for its roughly 20 million residents.
Handling millions of calls each year, the hotline tackles problems both big and small.
Through rapid response and genuine follow-up, this "bridge" transforms complaints into outcomes and brings citizens and government closer together.
Handling millions of calls each year, the hotline tackles problems both big and small.
Through rapid response and genuine follow-up, this "bridge" transforms complaints into outcomes and brings citizens and government closer together.