Behind the Survey: Former Surveyors for The Joint Commission Share What They Really Look for in Diversion Prevention Programs

What do Joint Commission surveyors really look for when assessing your diversion prevention program?

In this episode of Rxpert Solutions, I’m joined by Marianne Sevcik, RN, MSN, of Partnership Consulting International LLC, and Meggan McGraw, MSN, CNS, RNC — both former surveyors for The Joint Commission — to share insider insights from years of conducting hospital and compliance surveys.

We explore:
- How surveyors evaluate diversion prevention program effectiveness
- The red flags and key phrases that trigger deeper review
- Balancing regulatory compliance with real-world practicality
- How to respond when you disagree with survey findings
- What surveyors think about emerging tools like AI-powered diversion monitoring

Whether you’re preparing for accreditation or refining your controlled substance diversion program, this episode gives you a rare surveyors’ perspective on how to build programs that go beyond compliance—and truly protect patients, staff, and controlled substances.

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