How Does Chicago Respond to Crisis Calls?
04 September 2025

How Does Chicago Respond to Crisis Calls?

City Cast Chicago

About
Four years ago, Chicago launched Crisis Assistance Response and Engagement (CARE) teams. Initially made up of police officers, paramedics, and mental health professionals, the goal was to deescalate emergency calls that involved mental health. But a new series shows results of the pilot have been mixed, with funding and bureaucracy issues, and that police continue to rely on force and involuntary hospitalizations. MindSite Chicago bureau chief Josh McGhee and freelance investigative reporter Maggie Dougherty talk with host Jacoby Cochran about Chicago’s progress in crisis response.

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