In this episode we sit down with Katie Williams - former senior merchandiser at Topman and Quiz Clothing, psychotherapist, and founder of her own coaching business - to talk about the realities of building a career in fashion retail, what burnout actually looks like from the inside, and why the skills you develop in buying and merchandising translate far beyond the shop floor.
Katy takes us through her accidental entry into merchandising, 10 years at Topman during its heyday, her move to Scotland, and the moment she realised she needed to completely reimagine her career. She's refreshingly honest about the role her own psychology played in her burnout and what she's learned since.
Three Key Takeaways
1. Your self-worth is not your sell-through.
Katie describes how her entire mood was dictated by whether her department was hitting plan - and how unsustainable that is long term. Learning to detach your sense of self from your performance metrics isn't about caring less; it's about being able to show up consistently without burning out.
2. Most of the time, it's not the company - it's us.
One of Katie most powerful observations is that we are often unconsciously using work to avoid stillness, feelings, and our own thoughts. Taking personal responsibility for how we operate — rather than blaming the environment — is the first step to real change.
3. Clear is kind.
Whether managing a team or having a difficult conversation with a direct report, Katies advice is simple: honest, direct feedback is always kinder than vague or avoided feedback. If your team doesn't know where they stand, that's on you as a manager.
Find Katie:
Instagram: @katywilliamscoaching, Website: https://www.katiewilliams.co.uk/
Free training: Quit Your Stress (available via her Instagram)
Group programme: Glide — relaunching 10th June
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