Part 5 How Kim Lato of Kimstore Turned Gadget Buyers into Lifelong Customers

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In this episode, we talk about what it really means to build a business that lasts. We dive into why empathy matters in every customer interaction and how understanding people goes beyond simply making a sale. We also explore the difference between empathy and heart. Empathy is about listening and understanding what customers truly need, while heart is about giving your best in the work you do every single day. We also discuss why competing only on price is not a winning strategy in the long run. There will always be someone willing to go lower, but real growth comes from trust, consistency, and the value you bring to people. The conversation also highlights the importance of using slow seasons wisely by studying, learning, and adapting instead of staying stuck or waiting for things to change on their own. Join us to learn why strong businesses are built through understanding people, staying committed to growth, and continuing to improve even during difficult seasons. Tune in now!

Highlights of the episode:

- Why customers are the lifeline of every business : A business grows when customers feel heard, valued, and cared for.

- Why cheaper is not always better : Competing only on price can hurt long term growth because someone can always go lower.

- How to build trust that lasts : Strong customer relationships come from care, consistency, and real value.

- What to do during slow seasons : Slow seasons are a time to study, learn, and adjust so the business can keep moving forward.

Who is Mommy Negosyo?

Myrna “Mommy Negosyo” Tam-Natividad is the first-ever Female Entrepreneur of the Year Awardee of the Department of Trade and Industry in Zamboanga City for 2017 and the prime developer of Grow Your Business, Pinoy! Roadmap® (GYBP! Roadmap®). She was also chosen as one of the 100 Most Influential Filipinas in 2018 by the Global Association of Women called Filipina Women's Network based in the US.

Empowering 10,000 Pinays like you to become successful business builders!

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