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If your business still runs through you, that is an engine problem, not a people problem. Mena and I break down what systems and processes for business growth actually look like, and the four numbers that show whether yours work.
- Most owners start as what Michael Gerber calls the technician: excellent at the work, but stuck working in the business rather than on it. Learning to step off the tools as a business owner starts with building systems from day oneTry the holiday test. If you couldn't take two to four weeks off at short notice without clients or your P&L suffering, you have an engine problemA real system has five parts: a trigger, defined inputs, clear steps, a consistent output, and an owner who keeps it current. Codify the mechanical steps the way McDonald's did, and train for the judgment calls with decision trees and escalation pointsTo build a business that runs without you, track four numbers for each core process: cycle time, error rate, rework, and onboarding speed
Chapters
00:00 - From value to engine: the next VERT pillar
01:56 - Why talented people don't scale: the E-Myth technician
04:42 - The real cost of a founder-dependent business
07:26 - The holiday test
08:17 - What a business system actually is: five parts
11:15 - The WHO Surgical Safety Checklist
12:39 - Mechanical steps vs judgment calls
16:02 - Four numbers that show whether your engine is working
19:58 - Four questions to reflect on
22:39 - Next week: map the journey before you fix it
References
- Ep 186: The Holiday Test: Can your business run without you?The E-Myth, by Michael GerberEp 200, last week's episode on customer advocacy
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