Why do your values matter when it comes to senior care? Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show talk about finding your senior loved one's values and then how to go about asking whether a senior care provider can meet those values.
Suzanne asks, "What is what are Pinnacle's highest values?"
Daphne says, "The number one value that Pinnacle' holds is, when we are working with a client and a family, that client does not have to move again. And how do we make that happen? How do we make sure that we can support that number one value? And it comes through us gathering information about our client and discovering their highest values. And from that, it behooves me to know communities of care well enough to know can they support the family's values.
"So let's give an example. It just happened recently that I was asking a lot of 'nosy questions' and I hadn't even met this woman yet. The daughter is in Kingston, Washington and mom is two and a half hours away. And so we're having this conversation. And I'm getting to know the history of this woman and I'm getting to know a little bit about her personality. And my next step is to meet her face-to-face and to be able to get a sense of who she is, what things really matter to her. Does she want to have someone that's constantly over her and guiding her every day? Does she want some autonomy? Does she want to have the independence to be able to make her own decisions? Does she want to hear a loudspeaker come on and tell her it's 2:00 and there's bingo in the lobby. Does she want to have somebody that just sees her across the room and she's trying to stand up out of a chair and just needs a little elbow help, but not have to push a button to wait for somebody to help her. Who is this person that I can help find her next place to live to her last breath.
"That takes a lot of work to find out everything about location, about finances, about who's the family support, where her doctors at, what are her interests. Do I know something about her interests that's happening in another community? And so that's how I go through upholding my highest value.
"Now, you as a family, you're going to them identify some highest values. And some of them that I hear are something like: I want the place to be clean, and it needs to smell good, and good Food would be important... Those are kind of standard... But your family member is leaving their home. Your family member is not going to know how many steps it is between the back of the couch and getting to the door of the bathroom if they're furniture walkers. How much is trust important to your family member in order to function? Or are they trusting in themselves? Where are they at in the spectrum? What is their personality like? And so these are some of the values that you have to think about...
"How do you even ask questions? If you're going out and you're looking at — let's start with assisted living — questions such as: how many people are on the floor from 8 a.m. to 8 p.m.? And how quickly does that person that's touring you around that community know the answer? Who's there between 8 p.m. and 8 a.m., and how will my parent get help if they need it?"
Learn more:
- Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne...