Are senior care organizations and the cottage industry living up to your personal standards of care? Do they stand for something? Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to talk about the top three things that people need to understand and ask when seeking senior care for their loved one.
1) Who owns the entity, whether it be an individual home of six people, or a large community that has memory care, assisted living, and independent living.
2) Is the building owned by the same business, or does the owner contract with a management company?
Daphne says, "These are all things the general consumer would have no idea about. Why is it important to you? Because you need stability. If there's a financial piece [of the equation], if there is not a never-ending bucket of money to pay for mom or dad's care, you need to know what happens when they run out of money. How is that handled? If there's a change in ownership, are they going to honor your contract that you started and, you've got three years into paying privately, or now new ownership says, 'Oh, no, we don't convert to Medicaid, Medicare, Medicaid after three years, it's now five years.' And now you're in a world of hurt.
"Does this company ... have the ability to properly support their staff, to reward wonderful behavior, to be able to keep them educated, to teach them new ways of doing activities of daily living, to talk to somebody who has dementia. Do they pay attention to those things? That's why the ownership is important."
3) The actual care itself.
Daphne says, "What is a care ratio? There are great algorithms that companies use now based on how many minutes somebody spends time with your loved one and then what your care cost is. And from that minutes, they're constantly adjusting, in theory, how many people are on the floor, how many people are available to actually respond to a call button. How many people are available during the morning hours, when we're getting people dress cleaned up, showered, and to the breakfast table, how many people are there to help?
Learn more:
- Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne Davis