The Leadership Alignment Required to Turn AI Into Enterprise Value - with Guillaume Lardeux and Eva Majercsik of Genesys

AI is breaking down the traditional separation between technology leadership and people leadership, forcing enterprises to rethink how work is structured and how employees adopt new systems.

 

In this episode, Guillaume Lardeux, Head of Transformation and Office of the CEO at Genesys, and Eva Majercsik, Chief People Officer at Genesys, examine how AI-driven workflow redesign requires shared ownership across functions, as discussed with host Marilie Fouché.

 

They highlight the practical shifts involved — mapping current processes, identifying friction points, rebuilding workflows where humans and AI operate together, and supporting adoption through cultural alignment and iterative experimentation.

 

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